Director, Information Technology

(Full Time, IT, Burlington, MA, USA)

The Director of Information Technology will be responsible for the overall planning, management and execution of all IT functions to meet company and end-user requirements.  This includes the maintenance and uptime of existing applications and infrastructure, the planning and rollout of future applications and infrastructure, and all aspects of Operations Management for the IT organization.
The successful candidate will provide team direction, hire appropriately to support a rapidly growing global company, demonstrate knowledge in handling IT operations of all levels including: deployment of business applications, network design and infrastructure, Help Desk support, operational planning and support of in-house labs and co-located facilities, and supporting teams in remote locations including trade shows and international employees.
The candidate will communicate with product stakeholders, including senior management, development, product and program management teams to gather requirements and consensus necessary to support product deadlines and recommend changes to infrastructure to support rapid development of the product portfolio.
The candidate must be self-motivated, seeking the dynamics of a startup company, and a strong believer that IT is a service oriented organization critical to the success of a company.


  • Responsible for IT department staff results by communicating expectations, project planning, and appraising job results. In addition, the candidate is required to develop departmental policies and procedures, as well as lead recruiting and personnel training
  • Establishes IT priorities and long-term strategic Information Technology roadmaps that are consistent with corporate goals
  • Prepares IT budgets and forecasts future needs and expenditures, as well as preparing return on investment and cost benefit analyses
  • Ensures that corporate assets are protected through the implementation of disaster recovery and information protection plans and tracked in an inventory management system
  • Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions
  • Deploy, implement and support business applications such as, Sharepoint, Hubspot to support the company’s business processes, allowing to gather relevant insight for operations
  • Participates on all hardware and software evaluations negotiates and maintains vendor, outsourced and consultant contracts and service agreements
  • Increasing IT’s value through innovation and emerging technologies and anticipates future network needs, identifying proactive solutions to satisfy needs
  • Oversight of the management of corporate help desk activities and resolves escalated issues if necessary


  • A Bachelor’s degree in computer science or equivalent education and experience, along with advanced technical or managerial credentials


  • 10 or more years of progressive IT experience managing small to medium world-wide IT organizations
  • Demonstrated ability to lead a team of technical staff, to work with the Executive Management of an organization, and to manage multiple concurrent projects
  • Excellent verbal and written communication skills
  • Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects
  • Strong project management, organizational and time management skills. Excellent problem-solving, analytical and evaluative skills
  • Experience with the implementation and deployment of business applications
  • Experience with Sarbanes-Oxley compliance


  • Network services knowledge – DNS, DHCP, PXE, mail relay, LDAP, RADIUS
  • Network engineering – Routing, WAN, LAN extensions, endpoint troubleshooting
  • Security – Firewall admin, authentication, security best practices, SSL management, configuration and management of VPN gateway devices
  • VOIP phone configuration and management
  • Experience with Cloud Providers including Amazon and Microsoft and VPC, EC2 and S3 technologies
  • Experience with SSO framework, specifically Okta
  • Experience with, hubspot, Xactly, Sharepoint,, Slack, GoToMeeting, Office 365 and ERP systems.
  • Microsoft licensing knowledge (MSDN) and Windows/Mac desktop support knowledge, Microsoft Sharepoint
  • Knowledge of engineering tools, specifically the Atlassian suite
  • Senior linux admin troubleshooting and support
  • Linux and VMware provisioning (setup, configure, troubleshoot Ubuntu, redhat, VMware esx systems)
  • Windows administrator knowledge – AD, Exchange
  • Backups – storage, DR plans, architecture and strategy
  • Production monitoring, alerting, log aggregation and indexing
  • Database administration – MSSQL, MSQL, Postgresql
  • Web app services – management of web applications, portals, single sign-on integration
  • Experience with lab planning/expansion and management including network, power and HVAC planning
  • Results oriented
  • Process driven
  • Able to lead through influence
  • Ability or organize and lead complex efforts and initiatives, breaking them down into tasks and planning / tracking execution
  • Pragmatic: able to analyze trade-offs and prioritize tasks in order to achieve goals
  • Strong verbal and written communication skills. Able to communicate with peers and management
  • Strong sense of self-discipline: able to overcome difficulties, uncertainty and temptations that conflict with the mission
  • High professional standards – Strong motivation for individual and organization success
  • Entrepreneurial-spirit (passionate about joining a startup, calmly handles adversity and uncertainty)
  • Strong quantitative and analytical skills, including a strong sense of intellectual honesty
  • Team player
  • Adaptable
  • Mature
  • Credible
  • Demonstrable commitment to excellence/diligence (as demonstrated by education, business and work experience)

Please send your resume to

Working at XebiaLabs

Full Health and Dental Coverage*

Plenty of Paid Time Off

Monthly Commute Stipend

Latest Mac Laptop

Drinks, Snacks, and Beer Galore

Highly Desirable Salary

Performance Incentives

*Full Health and Dental for US Office Only

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