JOB POSTING

IT Systems Administrator

(Full Time, Engineering – Hilversum, NL)

The IT Systems Administrator will be based in the Netherlands and will be responsible for assisting and supporting the day-to-day IT Operations at our Hilversum office. This position will be the primary point of contact for users, partners, and vendors and may require some travel. The position will also provide IT help desk and network administration in-office and remotely for other area locations within the organization.

Responsibilities

  • Requires technical knowledge of computer hardware and software including but not limited to PC and Mac, Laptops, Mobile Devices, Windows and Linux Operating Systems, Microsoft Office 365 and awareness of other business applications for day-to-day operations support.
  • Approximately 25% of daily tasks will be focused on Microsoft Office 365 and OKTA Administration.
    • Within OKTA and Office 365 you will be:
      • Creating and managing users
      • Maintaining data integrity
      • Creating and maintaining automatic workflows
      • Troubleshooting errors
      • Change configurations
      • Facilitating upgrades and updates with other business units
      • Develop and lead other Office 365/OKTA goals with guidance
  • Maintains a high-level understanding of business process and drivers. Works effectively with all organizational levels while proactively strengthening relationships with teams, partners, and vendors. Understands and relates business needs in appropriate terms for team members.
  • Coordinates to ensure effective resolution of business issues and timely implementation of preventative actions. Regularly monitors support queues to ensure appropriate responsiveness to end user’s computer issues.
  • Assists with incoming support requests to isolate problems, determine cause and act steps necessary to resolve the problem. Verifies with users the effectiveness of the corrective actions to ensure problems have been resolved.
  • Assists and maintains end user support services including ongoing support of software and hardware portfolio and installation, training and ongoing user assistance and troubleshooting.
  • Performs, Maintains, and Write/Enhance IT help desk Knowledge Base and tracking systems
  • Provides status updates to the Director of IT regarding support issues and staff concerns. Escalates issues as necessary.
  • Stays abreast of technology trends and industry best practices. Works with the Director of IT to proactively identify opportunities to leverage technology, improve processes, and enhance vendor relationships to reduce operating costs and increase user satisfaction.
  • Participates in the development of standards, tools, methodologies, processes, and procedures.
  • Works proactively with the Director of IT, managers, and users to identify needs, developing appropriate business solutions and services where necessary.
  • Assists the Director of IT in yearly fiscal planning activities such as, expense and capital planning, resources planning and roadmap creation
  • Travel not to exceed 25%

Requirements

  • Outstanding customer service and interpersonal skills
  • Ability to communicate clearly with technical and non-technical audiences, both verbally and written
  • Strong technical troubleshooting skills
  • Ability to work in teams and in a distributed team environment
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Self-starter with an aptitude for learning
  • 3+ years’ experience:
    • Microsoft Server Creation and Maintenance
      • Active Directory
      • Group Policy
      • DNS
      • DHCP
      • Patching
    • Infrastructure Virtualization
    • Linux Administration
      • Open LDAP Administration
      • User Administration
    • Endpoint Management
      • Antivirus
      • Images
    • Monitoring and Alerting
  • Experience with technology & infrastructure projects from discovery phase to completion
  • Experience documenting networks, internal systems, inventory and processes
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

Nice To Have

  • Industry Certifications
    • Linux: Linux+; LPIC or RHCA
    • Microsoft: MCP, MCSA or MCSE Cloud
    • Amazon: AWS-SysOps
  • AWS, Azure & Google Cloud
    • User Maintenance
    • Workflow Maintenance
    • Patching and updating
    • Kubernetes, SALT, Docker, Chef/Ansible/Puppet
  • DevOps
    • Scripting
    • Automation
    • Reporting services experience
    • Report generation
    • Data Transformation
  • Networking
    • TCP
    • Wifi
    • Vlan
    • Security
  • Disaster Recovery/Business Continuity testing
  • Change management

Please send your resume to careers@xebialabs.com.

About XebiaLabs

Delivering software applications to Production faster and more reliably has become imperative to the future success of any business. XebiaLabs was founded in the early days of DevOps to help large companies accelerate their software releases more reliably, no matter how diverse the infrastructure or how complex the processes.

Top ranked by leading industry analysts, our enterprise DevOps platform has been adopted by the largest and most demanding companies in the world, providing them with the intelligence, automation, and control they need to deliver software faster and with less risk. Our team includes some of the early DevOps visionaries and thought leaders who literally wrote the book on Continuous Delivery. Our industry veterans are passionate developers and enterprise IT pros who know how to connect the dots for enterprise-scale DevOps.

Headquartered in the US, founded in the Netherlands, with additional offices in the UK, France, Germany, India, and Spain, XebiaLabs has been on an exponential growth trajectory, propelled by the excellence of its employees. Join a team of fun and driven professionals as we help shape the DevOps market and develop the next generation of DevOps software!

Working at XebiaLabs

Full Health and Dental Coverage

Plenty of Paid Time Off

Latest Mac Laptop

Drinks, Snacks, and Beer Galore

Highly Desirable Salary

Performance Incentives

*Full Health and Dental for US Office Only

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